At Rabecca Onassis Boutique, we highly value our customers' satisfaction and strive to provide the best possible shopping experience. In line with this commitment, we have established a comprehensive return policy that aims to address your concerns while ensuring the sustainability of our small business. Please take a moment to review the following guidelines regarding returns and store credit:
1. Store Credit for Returns: We understand that purchasing items online can sometimes lead to sizing issues or unexpected differences in product perception. As such, we offer store credit for eligible returns. Our store credit policy is designed to strike a balance between meeting your needs and safeguarding our business against misuse.
2. Eligibility Criteria:
- To qualify for store credit, the returned item must be in its original condition, unused, and undamaged.
- The return request must be initiated within 14 days of receiving the item.
- Items marked as final sale are not eligible for return or store credit.
3. Initiation of Return: To initiate a return, please follow these steps:
- Contact our customer service team at [customer service email or phone number] to request a return authorization.
- Once your return is approved, we will provide you with a return label.
4. Return Shipping: Please use the provided return label to ship the item back to us. We recommend using a trackable shipping method to ensure the safe and prompt return of the item. The cost of return shipping will be the responsibility of the customer.
5. Store Credit Process: Upon receiving and inspecting the returned item, we will promptly issue store credit in the form of a unique code that can be used during checkout for your future purchases on our website.
6. Terms of Store Credit:
- Store credit is valid for one year from the date of issuance.
- Store credit is non-transferable and can only be used on website
- Store credit can be used in store
7. Exchanges: We do not offer direct exchanges for returned items. However, you can use the store credit to purchase the desired item in the correct size or color.
8. Transparency and Accountability: Our return policy has been established to ensure transparency and accountability on both ends. As a Small business we do not have the availability to vet a process if the item was a wear and return. By adhering to these guidelines, we can maintain the quality of our offerings and continue providing exceptional service to all our valued customers.
We genuinely appreciate your understanding and cooperation in adhering to our return policy. If you have any questions or require further assistance, please do not hesitate to contact our dedicated customer service team. Your satisfaction remains our top priority, and we look forward to serving you again in the future.